Shipping Policy
A legal disclaimer
Effective Date: August 2, 2026
Mystic Crystals currently ships orders within the United States and Canada. This policy explains our shipping costs, delivery estimates, tracking, and procedures for delayed or damaged packages.
Order Processing
Orders are processed after payment has been successfully completed.
Processing times may vary depending on the order, product availability, weekends, holidays, and periods of high order volume. Customers will be notified if an order is expected to experience a significant delay.
Orders are not processed or shipped on weekends or recognized holidays.
Shipping costs are calculated at checkout based on factors such as:
-
The delivery address
-
Package weight and size
-
Selected shipping method
-
Shipping carrier rates
The total shipping cost will be shown before the customer completes the purchase.
Shipping Costs
Estimated Delivery Times
Shipping and delivery times vary by order, destination, shipping method, and carrier.
Any delivery date or timeframe provided at checkout or in an order confirmation is an estimate and is not guaranteed. Delivery delays may occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances beyond Mystic Crystals' control.
Order Tracking
Tracking information will be provided by email when it is available.
Customers should allow time for the shipping carrier’s system to update after receiving a tracking number. Tracking information may not become active immediately after an order has shipped.
Shipping to Canada
Canadian customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by Canadian authorities or the shipping carrier.
These charges are not included in the product price or shipping cost unless specifically stated at checkout. Mystic Crystals does not control these charges and cannot predict their amount.
Customs processing may cause additional delivery delays.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact Mystic Crystals as soon as possible if an address needs to be corrected. Address changes cannot be guaranteed after an order has been processed or shipped.
Mystic Crystals is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be reshipped.
Lost or Delayed Packages
A package may occasionally be delayed while in transit.
Customers should first review their tracking information and contact the shipping carrier for additional details. If the package has not arrived after the carrier’s expected delivery period, contact Mystic Crystals so we can assist with reviewing the shipment.
Mystic Crystals is not responsible for carrier delays, but we will make a reasonable effort to help customers locate delayed or missing packages.
A refund or replacement is not guaranteed until the carrier’s investigation is complete.
Please inspect your order when it arrives.
If an item arrives damaged, contact Mystic Crystals within 7 days of delivery. Include:
-
Your name and order number
-
A description of the damage
-
Clear photographs of the damaged item
-
Photographs of the shipping box and packaging
Customers should keep the damaged item and all original packaging until the claim has been reviewed.
Approved claims may be resolved through a replacement, exchange, or refund, depending on product availability and the circumstances of the claim.
Damaged Packages
Packages Marked as Delivered
Mystic Crystals is not responsible for packages that a shipping carrier marks as delivered but later reports missing.
Customers should check around the delivery location, ask household members or neighbors, and contact the shipping carrier. Please contact Mystic Crystals if additional shipment information is needed for a carrier claim
Returned or Refused Packages
Orders returned due to an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to pay customs charges may be refunded once the package is returned to Mystic Crystals.
Original shipping costs and any return shipping fees may be deducted from the refund. Additional shipping charges will apply if the customer requests that the order be shipped again.
Order Cancellations
Contact Mystic Crystals as soon as possible to request cancellation of your order.
We cannot guarantee that an order can be canceled after it has been processed or shipped. Shipped orders must be handled in accordance with our 30-Day Return and Refund Policy.
Contact Us
For questions about an order or shipment, contact:
Mystic Crystals
Email: info@mysticcrystals26.com
Website: www.mysticcrystals26.com
Please include your name and order number so we can assist you.
Shipping Policy
A legal disclaimer
Effective Date: August 2, 2026
Mystic Crystals currently ships orders within the United States and Canada. This policy explains our shipping costs, delivery estimates, tracking, and procedures for delayed or damaged packages.
Order Processing
Orders are processed after payment has been successfully completed.
Processing times may vary depending on the order, product availability, weekends, holidays, and periods of high order volume. Customers will be notified if an order is expected to experience a significant delay.
Orders are not processed or shipped on weekends or recognized holidays.
Shipping costs are calculated at checkout based on factors such as:
-
The delivery address
-
Package weight and size
-
Selected shipping method
-
Shipping carrier rates
The total shipping cost will be shown before the customer completes the purchase.
Shipping Costs
Estimated Delivery Times
Shipping and delivery times vary by order, destination, shipping method, and carrier.
Any delivery date or timeframe provided at checkout or in an order confirmation is an estimate and is not guaranteed. Delivery delays may occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances beyond Mystic Crystals' control.
Order Tracking
Tracking information will be provided by email when it is available.
Customers should allow time for the shipping carrier’s system to update after receiving a tracking number. Tracking information may not become active immediately after an order has shipped.
Shipping to Canada
Canadian customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by Canadian authorities or the shipping carrier.
These charges are not included in the product price or shipping cost unless specifically stated at checkout. Mystic Crystals does not control these charges and cannot predict their amount.
Customs processing may cause additional delivery delays.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact Mystic Crystals as soon as possible if an address needs to be corrected. Address changes cannot be guaranteed after an order has been processed or shipped.
Mystic Crystals is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be reshipped.
Lost or Delayed Packages
A package may occasionally be delayed while in transit.
Customers should first review their tracking information and contact the shipping carrier for additional details. If the package has not arrived after the carrier’s expected delivery period, contact Mystic Crystals so we can assist with reviewing the shipment.
Mystic Crystals is not responsible for carrier delays, but we will make a reasonable effort to help customers locate delayed or missing packages.
A refund or replacement is not guaranteed until the carrier’s investigation is complete.
Please inspect your order when it arrives.
If an item arrives damaged, contact Mystic Crystals within 7 days of delivery. Include:
-
Your name and order number
-
A description of the damage
-
Clear photographs of the damaged item
-
Photographs of the shipping box and packaging
Customers should keep the damaged item and all original packaging until the claim has been reviewed.
Approved claims may be resolved through a replacement, exchange, or refund, depending on product availability and the circumstances of the claim.
Damaged Packages
Packages Marked as Delivered
Mystic Crystals is not responsible for packages that a shipping carrier marks as delivered but later reports missing.
Customers should check around the delivery location, ask household members or neighbors, and contact the shipping carrier. Please contact Mystic Crystals if additional shipment information is needed for a carrier claim
Returned or Refused Packages
Shipping Policy
A legal disclaimer
Effective Date: August 2, 2026
Mystic Crystals currently ships orders within the United States and Canada. This policy explains our shipping costs, delivery estimates, tracking, and procedures for delayed or damaged packages.
Order Processing
Orders are processed after payment has been successfully completed.
Processing times may vary depending on the order, product availability, weekends, holidays, and periods of high order volume. Customers will be notified if an order is expected to experience a significant delay.
Orders are not processed or shipped on weekends or recognized holidays.
Shipping costs are calculated at checkout based on factors such as:
-
The delivery address
-
Package weight and size
-
Selected shipping method
-
Shipping carrier rates
The total shipping cost will be shown before the customer completes the purchase.
Shipping Costs
Estimated Delivery Times
Shipping and delivery times vary by order, destination, shipping method, and carrier.
Any delivery date or timeframe provided at checkout or in an order confirmation is an estimate and is not guaranteed. Delivery delays may occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances beyond Mystic Crystals' control.
Order Tracking
Tracking information will be provided by email when it is available.
Customers should allow time for the shipping carrier’s system to update after receiving a tracking number. Tracking information may not become active immediately after an order has shipped.
Shipping to Canada
Canadian customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by Canadian authorities or the shipping carrier.
These charges are not included in the product price or shipping cost unless specifically stated at checkout. Mystic Crystals does not control these charges and cannot predict their amount.
Customs processing may cause additional delivery delays.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact Mystic Crystals as soon as possible if an address needs to be corrected. Address changes cannot be guaranteed after an order has been processed or shipped.
Mystic Crystals is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be reshipped.
Lost or Delayed Packages
A package may occasionally be delayed while in transit.
Customers should first review their tracking information and contact the shipping carrier for additional details. If the package has not arrived after the carrier’s expected delivery period, contact Mystic Crystals so we can assist with reviewing the shipment.
Mystic Crystals is not responsible for carrier delays, but we will make a reasonable effort to help customers locate delayed or missing packages.
A refund or replacement is not guaranteed until the carrier’s investigation is complete.
Please inspect your order when it arrives.
If an item arrives damaged, contact Mystic Crystals within 7 days of delivery. Include:
-
Your name and order number
-
A description of the damage
-
Clear photographs of the damaged item
-
Photographs of the shipping box and packaging
Customers should keep the damaged item and all original packaging until the claim has been reviewed.
Approved claims may be resolved through a replacement, exchange, or refund, depending on product availability and the circumstances of the claim.
Damaged Packages
Packages Marked as Delivered
Mystic Crystals is not responsible for packages that a shipping carrier marks as delivered but later reports missing.
Customers should check around the delivery location, ask household members or neighbors, and contact the shipping carrier. Please contact Mystic Crystals if additional shipment information is needed for a carrier claim