30-Day Return and Refund Policy
A legal disclaimer
Effective Date: August 2, 2026
Mystic Crystals wants you to be satisfied with your purchase. Eligible items may be returned within 30 days of delivery under the conditions below.
Return Eligibility
To qualify for a return:
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The return must be requested within 30 days of the delivery date.
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The item must be unused, undamaged, and in its original condition.
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The item must be returned in its original packaging when possible.
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Proof of purchase or the order number must be provided.
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The return must be approved by Mystic Crystals before it is shipped back.
Items returned without prior approval may not be accepted.
Natural Crystal and Stone Variations
Crystals and stones are natural products. Their color, shape, size, markings, texture, and pattern may vary from those shown in the photographs on our website.
These natural differences are part of each item’s unique appearance and are not considered damage or defects.
Nonreturnable Items
The following items cannot be returned or refunded:
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Customized or personalized products
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Gift cards
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Clearance or final-sale items
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Items that have been used, altered, damaged, or returned incomplete
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Items returned more than 30 days after delivery
We may deny a return that does not meet the requirements of this policy.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item arrives damaged, defective, or incorrect, contact Mystic Crystals within 7 days of delivery. Include your order number, a description of the problem, and clear photographs of the item and packaging.
When the claim is approved, Mystic Crystals may provide a replacement, exchange, or refund. Return shipping costs for approved damaged or incorrect items will be covered by Mystic Crystals.
Damage caused after delivery, improper handling, or normal natural characteristics of a crystal or stone are not considered product defects.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.
Original shipping charges are nonrefundable unless the return is due to an error by Mystic Crystals.
We recommend using a trackable shipping service. Mystic Crystals is not responsible for returned items that are lost or damaged during return shipping.
Do not mail an item back until you have received return instructions and approval from Mystic Crystals.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow 5 to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
Mystic Crystals may deduct the cost of missing items, damage, or loss of value from the refund when a returned product does not arrive in its original condition.
Exchanges
Exchanges are subject to product availability. Contact us before returning an item to request an exchange.
If the replacement item is unavailable, an approved refund may be issued instead.
Order Cancellations
Contact Mystic Crystals as soon as possible if you need to cancel an order.
We cannot guarantee cancellation after an order has been processed or shipped. Once an order has shipped, it must be handled in accordance with the return requirements in this policy.
Customers are responsible for any customs fees, duties, taxes, or other charges associated with their orders or returns unless otherwise required by law.
Customs duties and import charges paid to government agencies or shipping carriers are generally nonrefundable to Mystic Crystals.
United States and Canadian Orders
To request a return or report a problem with an order, contact:
Mystic Crystals:
Email: info@mysticcrystals26.com
Website: www.mysticcrystals26.com
Please include your name, order number, item being returned, and reason for the return.
Do not mail a return to Mystic Crystals until return instructions have been provided.