Privacy Policy

A legal disclaimer

Effective Date: August 2, 2026

Mystic Crystals respects your privacy and is committed to protecting the personal information you provide when visiting our website, placing an order, contacting us, or signing up to receive emails.

This Privacy Policy explains how Mystic Crystals collects, uses, stores, and shares personal information through our e-commerce website, which is hosted and powered by Wix.

1. Information We Collect

We may collect the following information:

Your name
Email address
Telephone number
Billing and shipping addresses
Payment and transaction information
Products purchased and order history
Messages, reviews, or information submitted through our contact forms
Email marketing preferences

Our website and Wix may also automatically collect certain technical information, including:

Internet Protocol address
Browser and device information
Pages viewed and actions taken on the website
Date and time of visits
Referring to the website or link
Cookie and website usage information

2. How We Collect Information

We collect information when you:

Place an order
Create an account
Contact Mystic Crystals
Complete a website form
Subscribe to promotional emails
Leave a product review
Browse or interact with the website

Some information may also be collected automatically through cookies, Wix technology, analytics tools, and similar technologies.

3. How We Use Your Information

Mystic Crystals may use your information to:

Process and fulfill orders
Confirm payments and transactions
Ship purchased products
Provide order and shipping updates
Respond to questions or customer service requests
Process returns, refunds, or disputes
Prevent fraud and unauthorized transactions
Improve our website, products, and customer experience
Maintain business and tax records
Follow legal and regulatory requirements
Send promotional emails when you have subscribed or otherwise agreed to receive them

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

4. Payments

Payments made through our website are processed through Wix Payments or another payment provider connected to our Wix website.

Payment providers may collect information needed to complete your transaction, such as your payment card information, billing address, and transaction details. Their handling of your information is also governed by their own privacy policies and terms.

Mystic Crystals generally receives order and payment confirmation information needed to process your purchase. We do not intentionally store complete payment card numbers unless a payment feature specifically permits it and the customer has provided the required authorization.

5. Wix Website Platform

Our website is hosted through Wix.com. Wix provides the online platform that allows Mystic Crystals to display and sell products.

Customer information may be stored in Wix’s databases, applications, servers, and data storage systems. Wix may process information in the United States or other countries where Wix or its service providers operate.

Wix has its own privacy policy explaining how it collects, stores, processes, and protects information.

6. How We Share Information

Mystic Crystals may share information only when reasonably necessary with:

Wix and its affiliated services
Payment processors
Shipping companies and postal carriers
Website hosting, analytics, and security providers
Email and customer communication services
Accounting, legal, or professional advisers
Government agencies or law enforcement, when legally required

Service providers receive only the information reasonably necessary to perform services for Mystic Crystals.

We do not sell personal information for monetary compensation. Certain analytics or advertising technologies, when enabled, may be considered “sharing” under some state privacy laws. Visitors may use available cookie controls or contact us regarding these activities.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Keep the website functioning
Remember visitor preferences
Maintain shopping carts
Process checkout activity
Understand website traffic and performance
Improve the customer experience
Support security and fraud prevention
Provide advertising or marketing features when enabled

Some cookies are necessary for the website to operate. Other cookies may be optional. Where available, you may use the website’s cookie banner or privacy settings to accept, reject, or manage nonessential cookies.

You may also control cookies through your browser settings. Disabling certain cookies may affect how the website functions.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete orders
Provide customer service
Maintain business, accounting, and tax records
Resolve disputes
Prevent fraud
Enforce agreements
Meet legal obligations

Information that is no longer needed may be deleted, anonymized, or securely disposed of.

Mystic Crystals and Wix use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, payment system, or internet transmission can be guaranteed to be completely secure. Customers should protect their account information and notify us if they believe their information has been compromised.

9. Security

10. Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to your personal information
Ask us to correct inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Object to or restrict certain uses of information
Opt out of promotional emails
Ask how your information has been used or shared
Submit a privacy complaint

Some information may need to be retained when required for legal, tax, fraud-prevention, or transaction-record purposes.

To submit a privacy request, contact us using the information listed below. We may need to verify your identity before completing a request.

11. Canadian Customers

Customers in Canada may have rights under the Personal Information Protection and Electronic Documents Act and applicable provincial privacy laws.

Canadian customers may request access to their personal information, request corrections, withdraw consent where permitted, or ask questions about how Mystic Crystals handles personal information.

12. United States Customers

Customers in certain U.S. states may have additional privacy rights under their state’s privacy laws. These rights may include access, correction, deletion, and the ability to opt out of certain data-sharing or targeted-advertising activities.

The rights available to you depend on your state of residence and whether the applicable law covers Mystic Crystals.

13. Children’s Privacy

Our website is intended for general audiences and is not directed toward children.

Mystic Crystals does not knowingly collect personal information from children in violation of applicable law. A parent or legal guardian who believes a child has provided personal information may contact us to request its removal.

14. Third-Party Links

Our website may contain links to social media pages or other third-party websites. Mystic Crystals is not responsible for the privacy practices, security, or content of third-party websites.

Customers should review the privacy policy of any outside website they visit.

15. Changes to This Privacy Policy

Mystic Crystals may update this Privacy Policy when our business practices, website features, or legal obligations change.

The updated policy will be posted on this page with a revised effective date. Continued use of the website after an update means the revised policy will apply to future interactions with the website.

16. Contact Us

Questions, concerns, or privacy requests may be sent to:

Mystic Crystals

Email: info@mysticcrystals26.com

Mailing Address: 1713 Haak St, Reading, PA 19602-2215

Website: www.mysticcrystals26.com

Please include “Privacy Request” in the subject line when contacting us about your personal information.